About the course

The majority of supervisors’ skills and knowledge are the same, but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.

Candidates will need to be responsible for organising and supervising the work of others, controlling the use of resources and maintaining Health and Safety standards. At level 3, the observations in your portfolio will be supported by work products generated as part of your day to day work activities. These may include items such as ‘to do lists’, or checklists produced to organise the work of other staff and copies of memos/letters from managers and customers.

Who is it for?

Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role.

Progression from this apprenticeship is expected to be into a hospitality management role.

What does the qualification offer?

All of the training towards this qualification is ‘on the job’ within the workplace. To achieve an apprenticeship, you will need to build a portfolio of evidence via an e-portfolio system which shows that they are competent.

Our Training Officers will visit on a regular basis and carry out assessments while you, carry out your routine tasks at work. All work produced will be signposted so that employers/apprentices data will be fully protected. There will also be a knowledge element to all apprenticeships which can be generated through assessment, written questions or can be recorded digitally.

Entry requirements

If an apprentice has not already achieved Level 2 English and Maths they are expected to study for them and take the tests via our Essential skills program, which will develop and ultimately demonstrate the apprentices’ ability to use English and Maths.

Employers see these skills as essential, and by holding this qualification apprentices are showing they have the ability to apply them in work situations.

Length of Programme

Minimum 18 months.