About the course

Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Who is it for?

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although they tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.

To higher levels, it may help you to get a job, to improve your performance and or get promoted to a Supervisory/Team leader role.

What does the qualification offer?

All of the training towards this qualification is ‘on the job’ within the workplace. To achieve an apprenticeship, you will need to build a portfolio of evidence via an e-portfolio system which shows that they are competent.

Our Training Officers will visit on a regular basis and carry out assessments while you, carry out your routine tasks at work. All work produced will be signposted so that employers/apprentices data will be fully protected. There will also be a knowledge element to all apprenticeships which can be generated through assessment, written questions or can be recorded digitally.

Entry requirements

If an apprentice has not already achieved Level 1 English and Maths they are expected to study for them and take the tests via our Essential skills program, which will develop and ultimately demonstrate the apprentices’ ability to use English and Maths.

Employers see these skills as essential, and by holding this qualification apprentices are showing they have the ability to apply them in work situations.

Length of Programme

12-14 months.